Date: 20 January 2021
1. Refund Policy
1.1. Digital Marketing Services: Due to the nature of digital marketing services, we do not offer refunds once the service has been initiated and the work has commenced. However, if you cancel your service before work has begun, you may be eligible for a refund of any pre-paid fees, minus any applicable processing fees.
1.2. Website Development, Graphic Design, and Content Writing Services: For website development, graphic design, and content writing services, we offer a satisfaction guarantee. If you are not satisfied with the initial deliverables provided, you may request revisions until you are satisfied. If, after revisions, you remain unsatisfied and can demonstrate that we have not met the agreed-upon specifications, we may consider a partial refund on a case-by-case basis.
2.1. Digital Marketing Services: There are no physical products to return for digital marketing services.
2.2. Website Development, Graphic Design, and Content Writing Services: These services do not involve physical products. However, if you believe there is an issue with the deliverables you have received, please contact us within [Insert Number of Days] days of delivery. We will review your concerns and work with you to address any valid issues.
3. How to Request a Refund or Return
3.1. Contact Us: Reach out to our customer support team at [Insert Customer Support Email or Phone Number] within the applicable time frame mentioned in sections 1 and 2.
3.2. Provide Details: Clearly explain the reason for your request and provide any relevant information or evidence to support your claim.
3.3. Resolution: We will review your request promptly and respond with a decision. If your request is approved, we will initiate the refund process or work with you to resolve any issues.
4.1. Force Majeure: We are not responsible for any delay, disruption, or failure to deliver services due to circumstances beyond our control, such as natural disasters, strikes, or acts of government.
5. Contact Us